Privacy Policy

1. Introduction

Road Impact Properties Pty Ltd (ABN: 18 904 338 284) ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website road-impact.com or engage with our services.

This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and applies to all personal information we collect about you.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact details (name, email address, phone number, postal address)
• Financial information (income, assets, investment goals)
• Identification information (driver's license, passport details when required)
• Communication records and preferences
• Website usage data and analytics

2.2 How We Collect Information

We collect personal information through:

• Direct interactions (forms, phone calls, emails, meetings)
• Website analytics and cookies
• Third-party sources (with your consent)
• Public records and databases

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing property investment advisory services
• Conducting property searches and due diligence
• Communicating about properties and market opportunities
• Processing applications and transactions
• Compliance with legal and regulatory requirements
• Marketing and promotional activities (with consent)
• Website improvement and analytics

4. Information Sharing and Disclosure

We may share your personal information with:

• Property developers and vendors
• Financial institutions and mortgage brokers
• Legal professionals and conveyancers
• Government agencies (when required by law)
• Service providers and contractors
• Related companies within our corporate group

We will not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access, use, or disclosure
• Loss, damage, or destruction
• Misuse or interference

Our security measures include encryption, secure servers, access controls, and regular security assessments.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

Client records are typically retained for 7 years after the completion of services, or as required by law.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your information (subject to legal requirements)
• Withdraw consent for marketing communications
• Lodge a complaint about our privacy practices

8. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Enhance user experience
• Analyze website traffic and usage patterns
• Provide personalized content
• Enable social media features

You can manage cookie preferences through your browser settings or our cookie preference center.

9. Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

11. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

12. Complaints

If you believe we have breached your privacy, you can lodge a complaint with us using the contact details above. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.